HELP CENTER

You may return or exchange unworn, unwashed and unaltered items purchased from Boxito Lindo.  From date of purchase, you have 45 days to return an item for a refund to your original payment method.  You can exchange unworn, unwashed and unaltered items during the same 45 days.

Final sale items may not be returned.

Use the return label included in your package if you need to return an item.  If one wasn't included, please contact us at Luis@BoxitoLindo.com and include your name, address, order number and reason for return.

If you’ve received a damaged or defective item, please follow the return directions above.

HOW DO I RETURN AN ITEM?

Our return labels use USPS Priority Shipping. Return shipping for domestic orders is always free using the prepaid return label included with your original order.

We’ll send an email confirmation once we’ve processed your return. Please allow up to 14 days after we receive your return or exchange, including time for processing and time for your bank to post your refund. If your refund is for a store credit, it will be available as soon as your return is received and processed.

Please note that we don’t accept returns of guayaberas purchased from third-party retailers (Nordstrom, Trunk Club, etc.). Please contact the third-party retailer where you made your purchase directly for information on their return policy.

No refunds or adjustments will be made for any original shipping and/or handling charges.

U.S. Territories & Military Bases (APO/DPO/FPO)

For orders returned from U.S. territories or military bases (APO/DPO/FPO), please allow up to 4 weeks for shipping and processing.

NOTE: Please note that discounts and promotions cannot be applied toward the purchase of gift cards and gift cards may not be applied to previous purchases. Additionally, gift cards are non-refundable and are not eligible for return. Physical gift cards will be shipped based on our standard shipping timeline.